Refund Policy

14-Days Money back Guarantee

All purchases made at GemsMartIndia.com website can be returned within 14 business days of delivery. To be eligible for a return, items must be unused and in the good condition as received. To initiate a return, please contact our customer service team with your order number and reason for return. Refunds will be processed to the original payment method within 7 business days of receiving the returned item. Return cost should be bear by buyer. 

 

No need to Return

If product defectives or damage during shipping and it is unusable to buyer please contact our customer service team with in 7 business days of delivery. If our team satisfied with this and refund will be approved then it will be credited with in 1-7 business days. 

 

Product not Received

Weather parcel lost during shipping or parcel not deliver agreed time period buyer can claim for refund or resend parcel by contact our customer service team.

 

Buyer Responsibility   

  1. Buyer is responsible to pay custom tax or any tax that charge by destination country but if buyer refuse to pay such tax than buyer is not eligible for claim refund.
  2. Buyer provide wrong address than buyer is not eligible for claim refund
  3. Buyer not give correct telephone number if required buyer is not eligible for  claim refund 
  4. No one available to receive parcel in delivery location therefore parcel return to Courier office than it is buyer responsibility to collect parcel from courier office.  
  5. Buyer is responsible to keep safe product as it receive and return to seller if buyer not satisfied with that product.

 

Eligibility Criteria for Claiming refund

  1. Buyer Not Satisfied with product due to quality, picture, size, description difference.   
  2. Product are damage and unusable. 
  3. Product not received or lost during shipping
  4. Product out of stock. 
  5. Buyer change mind and want to cancel order before dispatch and our team agree with it. 

 

How To Contact with Customer Service Team

you can choose any of the method  1.whatsapp +91-91168-20497 or +91-98293-88008  2. Chat icon on website  3. Email on gemsmartindia42@gmail.com  and follow there instruction.